Healthcare call centers are vital touchpoints for patient interaction, information dissemination, and support. ZyGa’s Call Center Service helps healthcare organizations offer 24/7 support, improve patient satisfaction, and optimize workflows
Handle inbound calls to schedule, reschedule, or cancel patient appointments with healthcare providers. Contact patients for follow-up appointments, check-ups, or post-discharge follow-up as part of continuity of care.
Answer general questions related to services, locations, hours of operation, and available treatments.
Use triage protocols to determine the urgency of patient calls and route them to the correct department or healthcare professional. Offer around-the-clock support for patient questions and concerns, ensuring timely access to information outside of regular office hours.
Support patients with chronic conditions by conducting regular follow-up calls, monitoring symptoms, and coordinating care as part of a chronic care management plan. Conduct satisfaction surveys and collect feedback to assess patient experience and improve service quality.